When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
Once your order has been placed we are unable to cancel it. if you need to change delivery information, please contact us right away. Once the order is processed we will be unable to make any changes.
How long will it take to receive my order?
Once you place your order, please allow 2-3 business days to process your orders. After that, it may take 7-12 business days for delivery depending on your location.
HomeGoodsMall is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier provided to you on the tracking page. If you have any further questions please reach out to our customer support team at firstname.lastname@example.org.
We ship orders either within your country or overseas by mail service, depending on where you are located. After we process your order, we will hand it over to the shipping company and it will be completely handled by them. After arriving to your country or state, it will be handled by your local postal service.
Why didn't my shipment come in one package?
We ship your orders from various international warehouses (US, Canada, Malaysia, China and Singapore). Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.
We will send you the tracking number(s) of your order(s) to the email that you specified when placing your order(s). This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receive that email.
Why is my shipment status unchanged?
Your shipment may be delayed. Delivery time delays can be due to weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order has shipped and is in movement.
We offer safe and secure checkouts and accept payment via Paypal, Credit card or Debit card. All products are listed in US Dollar but our system will automatically exchange your currency to make it easy for you when placing order.